Sticking with the same energy provider might feel convenient, but it could also be costing you more than you realise. With prices rising and plans changing often, the electricity or gas deal that worked for you last year may no longer be the best option today.

In this blog, we’ll walk you through the key signs that it might be time to make a switch — and how to go about it without any stress.

1. Your Rates Have Gone Up — Again

One of the clearest signals is right there on your bill. If your energy rates have recently increased, you’re not alone. Electricity prices in several Australian states went up in mid-2025, especially for customers on standing offers or older contracts.

Even if you’re on a discount plan, check the fine print — introductory offers or time-limited discounts often expire after 12 months. That means you could suddenly be paying full rates without even realising it. If your bill is climbing and your usage hasn’t changed, it’s a good idea to compare plans and switch from one provider to another. For example, you can switch from your current provider to a reputable one like Alinta Energy or AGL.

2. You Haven’t Changed Providers in Over a Year

Energy providers tend to reserve their best deals for new customers. That’s just how the market works. If you’ve been with the same provider for more than 12 months, chances are you’re on a legacy rate or have lost your initial discount.

In fact, some people stay on outdated plans for years simply because they haven’t taken a moment to compare. A quick 10-minute check could easily save you $200–$400 a year.

3. Your Energy Usage Has Shifted

Did you recently start working from home? Install air conditioning? Or maybe the kids moved out and your household size dropped?

When your energy habits change, your current plan may no longer be the right fit. For example, some people might benefit from a time-of-use tariff if they use more power in off-peak hours, while others are better off sticking to a flat rate. Review your past few bills and see if your plan still matches your lifestyle.

4. You’ve Just Moved (or Are About To)

Moving home is one of the best opportunities to shop around for a new provider. Since you’ll need to set up your electricity or gas anyway, why not make sure you’re getting the most competitive rate at the new address?

Many people simply transfer their old plan without checking if there’s a better deal — especially if they’re renting. But plans and pricing can vary by location, so your options may be better (or worse) depending on where you move.

5. You’re Frustrated with Customer Service

If you’ve had to chase up billing errors, waited on hold forever, or found it hard to get support when you needed it — that’s a sign in itself. Good customer service matters, especially when it comes to billing issues or outages. And with so many providers in the market, you don’t have to settle for poor service. Look up customer reviews and service ratings before you choose your next provider.

6. You’re Missing Out on Discounts or Perks

Are you getting pay-on-time discounts? What about loyalty credits or sign-up bonuses? If your provider no longer offers any meaningful benefits, it may be time to switch. Some energy retailers also offer bundle deals (e.g. electricity + broadband), renewable energy options, or rewards programs — so it pays to look around.

7. You Care About Green Energy

More Australians are prioritising sustainability — and that includes where their electricity comes from. If you’re keen to support renewables, you might want to switch to a provider that offers GreenPower or better feed-in tariffs for your solar system.

Not all plans are created equal, even if they claim to be “green”. Be sure to check how much of your usage is offset by renewable sources, and whether the provider has a transparent energy mix.

8. How to Switch Energy Providers Without the Headache

Switching is much easier than it used to be. Here’s how the process works:

• Compare plans: Use a trusted comparison tool to check what’s available in your area.
• Look at the Energy Fact Sheet: This will break down all charges and conditions.
• Check for Exit Fees: Most residential plans no longer have lock-ins, but double-check anyway.
• Sign up with The New Provider: They’ll arrange the switch, and there’s no interruption to supply.
• Final Meter Read & Bill: Your old provider will send a closing bill based on your last read.

You don’t even need to call your old provider — the switch is handled for you.

Final Thought

If your energy bill keeps creeping up or your plan no longer suits your needs, it’s probably time to make a move. Staying loyal to a provider doesn’t always pay off in this market — but taking 10 minutes to compare your options often does.

Compare plans today and see how much you could save. Deal Expert is a platform that helps Australians to compare and choose the right utility plans. Our experts offer detailed insights into various discounts and rebates that you can leverage to reduce your yearly utility expenses.