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Moving house can be both exciting and overwhelming, and while there are many things to consider, managing your AGL electricity connection should be at the top of your list. Whether you’re an existing AGL customer or switching to AGL, managing your electricity and gas connections is essential to ensure a smooth transition. Whether you need a same day electricity connection or have more time to plan, it’s crucial to get organised. This guide provides step-by-step instructions on how to organise your AGL connections and disconnections when moving, so you can focus on settling into your new home.

Guide to Moving House with AGL Connection

Step 1: Notify AGL About Your Move

As soon as you know your moving date, it’s important to notify AGL so they can arrange the necessary services. You can manage your AGL new electricity connection online with AGL, regardless of whether you’re a new or returning client.

  • Existing customers: To establish a new connection or terminate one, go into your AGL My Account, choose the “Move Home” option, and follow the on-screen instructions.
  • New customers: Visit the AGL website, select the “Moving Home” option, and follow the steps to create an account and organise your connection.

AGL recommends providing at least one business day’s notice for electricity connections and three business days for gas connections. This will ensure you have power and heating when you move in.

Step 2: Choose Your AGL Energy Plan

AGL offers a range of energy plans to suit different households, and moving is the perfect time to review your options. When setting up your connection at the new house, you can Compare Energy Australia and AGL’s electricity and gas plans to make sure you’re getting the best deal for your new address.

AGL also provides the option to bundle services like internet with energy, offering discounts for bundled plans. This can save you money and simplify your bill payments.

Step 3: Arrange for Connection at Your New Address

Once you’ve selected your plan, it’s time to arrange your AGL electricity connection. For existing customers, this is done through your AGL My Account, while new customers can complete this step during the sign-up process.

  • Connection Date: Choose the date when you want AGL to connect the electricity and/or gas at your new home. Make sure to pick a date that aligns with your move-in day so there’s no delay in getting power and heating.
  • Clear Access to the Metre: On the day of your scheduled connection, ensure that there is clear and safe access to the electricity and gas metres at your new home. This will allow the technician to finish the work without any issues.

Step 4: Organise Disconnection at Your Old Address

Before you leave your current home, make sure to arrange for disconnection of your electricity and gas services. For existing AGL customers, this can be done through the AGL My Account. New customers who are switching to AGL from another provider will need to Switch energy supplier and contact their current provider to organise the disconnection.

  • Disconnection Date: Choose a disconnection date that aligns with your move-out day. Choose a date that falls the day following your move-out date to minimise any disruptions to service.
  • Final Metre Read: AGL will send a technician to conduct a final metre read at your old property, which will be used to generate your final bill.

Step 5: Manage Your AGL Connection Fees

When moving house, you may need to pay connection or disconnection fees. These fees are determined by your energy distributor (the company responsible for the infrastructure) and vary depending on your location, the type of connection or disconnection required, and whether you have a smart metre or not.

Typical AGL electricity connection and disconnection fees range from $12 to over $100. If you have a smart metre, remote metre readings can sometimes be performed, which may reduce or eliminate the fee.

  • Types of Fees: These may include connection fees, disconnection fees, and fees for special metre reads. If your metre requires a physical read outside of normal working hours, additional fees may apply.
  • Final Bill: After your disconnection, AGL will send you a final bill, which will include any outstanding usage charges and disconnection fees.

Step 6: Track Your AGL Connection

Once you’ve scheduled your AGL connection or disconnection, you can track the status of your request online.

  • Tracking via My Account: AGL will send a confirmation email with a reference number. You can use this number to track your connection or disconnection through the AGL My Account.
  • Updates: AGL will provide updates on the progress of your connection and notify you once the service is active.

Step 7: New Connections for New Builds

If you’re moving into a newly built home that requires a new gas or electricity connection, the process is a bit different. You will need to apply for a new connection, which can take up to several weeks depending on the type of connection required. In some cases, however, AGL may offer a Same day Electricity connection, depending on the availability and location, allowing you to get power faster.

  • New Gas Connections: For properties that have never had gas before, you will need to arrange for a mains connection, service line installation, and metre installation. This process can take up to eight weeks, so it’s important to plan ahead.
  • New Electricity Connections: For new builds that require an electricity connection, you will need to submit an application for a new metre. Installation typically takes up to six business days but can take longer if it disrupts a neighbour’s supply.

Step 8: Plan for Broadband and Internet

Moving into a new home is the perfect time to assess your broadband needs. AGL offers internet services, and you can combine broadband with your energy plan for a discount. This can make it more convenient to manage both your energy and internet services through one provider.

If you decide to take advantage of this offer, you can easily sign up for AGL broadband when arranging your electricity or gas connection. AGL will help you set up both services at your new property.

Tips for a Smooth Transition

Managing your AGL connections when moving house doesn’t have to be stressful. Here are some tips for a smooth transition:

  • Plan Ahead: Start organising your energy connections as soon as you know your move-in date. This will give you enough time to compare energy Australia, organise connections, and ensure everything is in place for your move.
  • Keep Your Details Handy: Make sure you have your new address, move-in date, and any other relevant information ready when contacting AGL. This will speed up the process.
  • Consider Bundling Services: Bundling your internet and energy services with AGL can save you money and simplify bill payments.
  • Final Metre Reads: Ensure that your metres are accessible for the technician to perform the final read at your old property. This will help avoid any billing disputes.

Wrapping Up Your AGL Moving Journey!

Managing your AGL connections when moving house doesn’t have to be complicated. By following these steps and planning ahead, you can ensure a smooth transition of your energy services. 

Whether you’re a new or existing AGL customer, organising your electricity and gas connections is a straightforward process that can be completed online. Don’t forget to disconnect your old property, compare prices with Deal Experts, select the best energy plan for your new home, and consider bundling broadband with your energy services for added convenience.