Energy prices keep rising across the country, and government policy is pushing Aussies toward new ways of powering homes and businesses. Energy Australia is one of the “Big 3” energy companies, alongside AGL and Origin.
But here’s the big question: is Energy Australia still a good value in 2025, or are there better deals out there? In this review, we’ll look at Energy Australia’s plans, prices, customer service, and how it stacks up against rivals like AGL. We’ll cover small business electricity rates.
We’ll also show you how to Check Energy Australia against other providers. By the end, you’ll know whether to stick, switch, or compare with DealExpert for the best outcome.
Who is Energy Australia?
Energy Australia is one of the biggest energy retailers in the country, serving millions of homes and businesses across NSW, VIC, SA, QLD, and the ACT.
They offer:
- Electricity and gas plans for households and businesses
- Solar feed-in tariffs and GreenPower options for eco-friendly customers
- Digital tools such as their mobile app and online account management
Being big brings stability. But big names don’t always equal cheaper bills. That’s why it’s smart to regularly check and compare Energy Australia prices against other suppliers.
Energy Australia Plans in 2025
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Residential Customers
Energy Australia offers a mix of market contracts and flexible online deals. Some include discounts for paying on time, while others focus on digital billing or no-lock-in contracts.
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Small Business Electricity Rates
For small businesses, Energy Australia has tailored plans. The catch? While competitive in some states, they’re rarely the cheapest on the market. Challenger retailers and new players often undercut them, sometimes by a big margin. That’s why every home business owner should shop around before locking in.
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Solar and GreenPower Options
Solar customers: Can access feed-in tariffs, but the rates vary by state.
GreenPower: Lets customers match usage with renewable energy, which appeals to environmentally conscious households.
👉 The main thing to remember is that plans differ by postcode and usage. Don’t assume you’re getting the best rate just because you’re with a big provider.
Pricing: How Competitive is Energy Australia?
When it comes to cost, Energy Australia usually sits in the middle.
- Electricity: Charges vary by state. Some plans include time-of-use pricing, which can help if you use power off-peak.
- Gas: Widely available, but not always the cheapest.
- Discounts: Energy Australia sometimes offers sign-up credits or billing discounts. But these don’t always outweigh higher supply charges.
For Small Business Electricity Rates, Energy Australia is often more expensive than challenger brands. If you’re running a business with high energy needs, switching could save you some serious money.
👉 Bottom line: if you haven’t reviewed your plan in 12 months or more, now’s the time to jump online with a comparison tool and check Energy Australia against its competitors.
Customer Service & User Experience
Energy Australia has invested in digital services, including:
- A mobile app to track usage
- Online billing and direct debit options
- Account management tools
But customer reviews are mixed. Some people like the stability of a big provider. Others complain about long call waits, billing mistakes, or poor problem resolution. In satisfaction surveys, smaller retailers often rank higher because they offer a more personal service.
So, if quick, reliable customer support matters to you, it’s worth weighing this up before deciding.
Energy Australia vs AGL Electricity Connection
One of Energy Australia’s closest rivals is AGL. Here’s how they compare:
- AGL electricity connection: AGL is known for quick, same-day, and easy connections, especially for people moving house. In some areas, they also offer bundles with internet or mobile.
- Energy Australia: Offers similar moving services but doesn’t always match AGL’s promotions.
Both are reliable and widely available. But neither is guaranteed to give you the cheapest deal. That’s why it’s smart to compare them side by side before you commit.
Pros and Cons of Energy Australia
Pros
- Large, trusted provider
- Wide coverage across many states
- Flexible plan choices
- Solar and GreenPower options
Cons
- Prices are not always competitive
- Mixed customer service reviews
- Challenger brands may offer better deals
Is Energy Australia Right for You?
Energy Australia might suit you if:
- You want the security of a big, established company
- You like having GreenPower and solar feed-in options
- You prefer bundled gas and electricity services
It may not suit you if:
- You’re chasing the cheapest possible rates
- You run a small business and want tailored discounts
- Customer service responsiveness is a priority
👉 The smart move? Always check Energy Australia plans in your area before deciding.
Alternatives: How Does Energy Australia Compare?
- AGL: Strong competitor, especially for movers needing a fast same-day AGL Electricity Connection.
- Origin: Another big player with similar offerings.
- Smaller retailers: Often the most aggressive on price, with lower supply charges and better solar feed-in tariffs.
Competition in the Aussie energy market is fierce which means you’re never stuck; you can compare and switch at any time.
How to Switch Energy Suppliers Easily?
Switching is far simpler than most people think:
- Compare providers – Use DealExpert to see what’s available in your postcode.
- Pick your plan – Choose the one that best fits your budget and usage.
- Confirm the switch – Your new provider handles the paperwork and transfer for you.
- Stay connected – There’s no loss of power during the process.
No hidden fees, no hassle, just a chance to save money.
Wrapping Up: Is Energy Australia Worth It in 2025?
Energy Australia remains one of the biggest retailers in the country. They offer stability, flexible plans, and renewable options. But they’re not always the cheapest choice — especially when it comes to small business electricity rates.
If you value peace of mind and the reputation of a big provider, Energy Australia may still be a good fit. But if saving money is your top priority, the best move is to check Energy Australia alongside other providers.
👉 Use DealExpert to compare Energy Australia, AGL, and smaller challengers side by side. You might be surprised at how much you can save.
FAQs
1. Is Energy Australia the cheapest in 2025?
No. While they’re stable, smaller retailers often beat them on price, especially for small business electricity rates.
2. How can I check Energy Australia plans?
Use DealExpert — simply enter your postcode and see what’s on offer.
3. Are small business electricity rates good with Energy Australia?
They’re competitive in some states, but rarely the lowest. Always compare before signing up.
4. How does Energy Australia compare with AGL?
Both are reliable big providers. AGL electricity connection is popular for movers, while Energy Australia offers similar plans, but not always at the lowest rates.
5. Is switching complicated?
Not at all. Switching is easy, and your power supply won’t be interrupted.